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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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Manufacturer: McGraw-Hill
Buy The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
 

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Features

ISBN13: 9780071548335
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.
 

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Additional The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Information

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name

Granted unprecedented access to the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company.

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company.

He emerged with the utmost respect

  • Anticipating customers' unexpressed needs and concerns
  • Developing and conducting an unsurpassed training regimen

    Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

    The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
    Granted unprecedented access to the company's extraordinary success are revealed.

    The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company.

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